Account Takeover Fraud costs businesses nearly 7 Billion a year. We address the root cause. Our AI catches the scams that other vendors miss by visually examining millions of sites every day to detect online impersonation of your brand. Our solution finds credential theft (phishing), identity theft, payment data theft, personal information theft, and content re-publishing; and responds to mitigate the risk before your customers and your brand become victims. Our unique deception technology takes the fight back to the scammers. We stop them in their tracks by injecting realistic decoy data right into their attack sites. That breaks the scammers’ business model and helps to expose their real identities. Allure also provides best-in-class traditional responses via automated takedowns and blocklisting and a through our seasoned takedown team.

Key Responsibilities

• Own a High-Value Commercial Portfolio: Drive retention and expansion for a dedicated segment of approximately 70–75 upper-tier commercial accounts.
• Identify and Close Expansion Opportunities: Proactively surface upsell and cross-sell potential within your portfolio, moving beyond traditional support to drive immediate revenue growth.
• Manage the Full Renewal Lifecycle: Lead end-to-end renewal negotiations for commercial customers, ensuring high retention rates and protecting the organization's recurring revenue.
• Drive Strategic Value Alignment: Conduct regular business reviews to tie customer strategic objectives to product metrics, specific use cases, and realized benefits.
• Serve as the Internal "Quarterback": Coordinate across product, security operations, and technical teams to resolve complex customer workflows and technical support issues.
• Leverage Domain Expertise: Utilize your background in cybersecurity to establish immediate credibility with customers and provide expert guidance on the threat landscape.
• Navigate Startup Ambiguity with Grit: Demonstrate initiative by digging for opportunities independently and finding solutions within evolving or "messy" data systems.
• Streamline Customer Adoption: Oversee the transition from onboarding to full adoption, ensuring customers achieve their desired outcomes early in the partnership.
• Prepare for Enterprise Transition: Maintain high standards of strategic account protection with the goal of evolving into an Enterprise CSM role within 9–12 months.

Experience & Expertise

• Strong communication skills with confidence engaging C-level executives on technical solutions and business impact
• Self-starter with sound judgment, strong prioritization skills, and a proactive approach to problem-solving
• Ability to work independently in a hands-on role while collaborating cross-functionally
• Growth mindset with openness to feedback and a willingness to roll up your sleeves
• 3+ years of experience in account management or customer relationship management within a technical solutions environment
• Proven track record of achieving retention and/or expansion revenue targets
• Experience working in a startup environment preferred
• Experience in cybersecurity or fraud-related solutions is a plus

Our Values

We Learn from Our Customers

We actively listen to customers and prospects, using their insights to guide our strategy and innovation.

We Invent Awesome Stuff

We tackle complex problems others have written off—bringing bold, differentiated solutions to a market facing billions in online fraud.

We Are Honest, Ethical, and Kind

We operate with integrity and intention in every interaction—with customers, partners, and each other.

We Make Each Other Successful

We foster an inclusive, collaborative culture built on mutual respect, support, and continuous learning.

Hiring Team

• Meghan Jaeger
• Jason Gonzales
• Tim McCarthy
• Annie Mullen
• Josh Shaul