About Nametag

Nametag is the first identity verification platform purpose-built for the enterprise workforce. Our solutions close critical gaps in Identity & Access Management (IAM) by protecting against impersonation, social engineering, and AI-powered threats. Powered by our Deepfake Defense™ technology, Nametag helps enterprises prevent breaches, reduce IT costs, and deliver a faster, better user experience. Security-conscious organizations trust us to protect their businesses while creating frictionless workflows for employees.

The Role

We are hiring our first Director of Customer Success to build and lead the function from the ground up. Reporting to the Chief Revenue Officer, you will define the strategy, processes, and team that ensure our customers achieve measurable value with Nametag’s solutions. This is a high-impact role, responsible for driving adoption, retention, and expansion across our enterprise customer base.

You will directly manage our Customer Experience Managers and grow the team as we scale. The ideal candidate combines executive presence with a passion for mentoring, and can translate strategic vision into practical playbooks that drive results.

What You’ll Do

• Own the end-to-end customer success strategy to ensure adoption, engagement, and long-term value realization across enterprise accounts.
• Manage, coach, and expand the Customer Success team, starting with direct oversight of the Customer Experience Managers.
• Build scalable frameworks, playbooks, health metrics, and success plans that deliver world-class customer outcomes.
• Serve as a trusted executive sponsor to CIOs, CISOs, and IT leaders, engaging in strategic conversations about account protection, security, and efficiency.
• Partner cross-functionally with Sales, Product, and Marketing to design a seamless customer journey from onboarding through renewals and expansions.
• Influence the product roadmap by bringing the voice of the customer into key decisions.
• Drive renewals, expansions, and advocacy by aligning customer goals with Nametag’s solutions.
• Own responsibility for your own set of Strategic and Enterprise Accounts
• Provide executive-level support for escalations while empowering your team to manage day-to-day adoption and engagement.

What We’re Looking For

• 8+ years of experience in Customer Success, Account Management, or Consulting, with at least 3 years leading teams in enterprise SaaS.
• Proven track record of retention and expansion at large, global enterprise accounts.
• Deep understanding of enterprise buyer personas (CIO, CISO, IT leaders) and long-cycle SaaS implementations.
• Strong analytical and operational skills with a history of designing metrics-driven frameworks.
• Excellent communication and executive presence, with the ability to engage credibly with senior stakeholders.
• Experience in cybersecurity, enterprise IT, or identity/IAM strongly preferred.
• Prior success in building and scaling a Customer Success function is a major plus.

What We Value

• Intellectual horsepower – quickly grasping complex technical and business concepts.
• Kindness and integrity – earning trust is central to how we build relationships with customers and colleagues.
• Bias for action – we move quickly to deliver impact and protect our customers against fast-moving threats.

Compensation

The base salary range for this full-time position is $140,000-$180,000 plus equity and benefits.

Nametag is a founding member of the Open Imperative, and publicly committed to pay equity in the technology industry. We post positions with ranges to encourage people of different backgrounds and experiences to apply, but the salary for every specific job offer is benchmarked using market data sources to ensure they are fair and consistent.

Our salary ranges are determined by role, level, and additional factors, including job-related skills, experience, and relevant education or training.

Culture & Perks

• Remote-first: We are building a world-class, remote-first culture and we want to find super-talented people who can contribute from anywhere. Our team members are located in Seattle, San Francisco, Ann Arbor, Denver, NYC, and elsewhere. Everyone works in their own time zone, and we align team meetings on a common time that works for all. There are no water cooler conversations for a selected few; everyone has a voice.
• In-person collaboration: We find remote work is best when we pair it with in-person time, so we plan to bring the team together at least once per quarter. Sometimes in Seattle, but more often, we plan to go somewhere off-site and spend a few days together. Travel and meetings will be pre-arranged in advance so everyone can make plans to help cover at home.

We Offer

• Competitive salary
• Competitive stock options
• Comprehensive health benefits (medical, dental, vision)
• Flexible time off policies
• Quarterly team off-sites
• New computer hardware and equipment
• An inclusive work environment where you can have an impact