Rapid7 is a publicly traded Cybersecurity company headquartered in Boston, MA with 17 offices around the world. We are excited to be expanding our Global footprint into India and as we build out our internal Application Engineering team we are looking for Salesforce Engineers. As a Salesforce Administrator/Engineer you will work alongside global team members to deliver best-in-class Salesforce solutions to meet business needs and optimize user experiences. You will have hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and CPQ, and you will be proficient in both declarative configurations and advanced Apex coding. You will be provided with coaching and support to help you further develop your skills to reach your full potential. This is an exciting opportunity to be one of the first hires for Rapid7 in India supporting our growth strategy in a culture that supports trying new approaches and continuous learning.

About the Team

Our Rapid7 Enterprise Application engineering team is a team full of dedicated engineers who are committed to achieving optimal results for Rapid7. They ensure this by analyzing and debugging production issues and recommending ways to maintain and improve the overall health and wellbeing of the application and its integrations which provides overall improvement for end users.

About the Role

As a Salesforce Engineer you will be designing and developing Salesforce solutions on Sales and Service cloud while partnering with other Salesforce team members, other application owners, different members within the IT organization and business stakeholders.

We are looking for a Salesforce Administrator/Engineer who has hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and CPQ. The ideal candidate will be proficient in both declarative configurations and advanced Apex coding. Additionally, experience with Jira for task management and Gearset for deployment and release management will be a significant advantage. As part of the offshore team, you will work alongside global team members to deliver best-in-class Salesforce solutions to meet business needs and optimize user experiences.

Key Responsibilities:

• Salesforce Administration:

  • Manage and configure Salesforce environments, including Sales Cloud, Service Cloud, and Experience Cloud.

  • Monitor system health, user permissions, profiles, workflows, and security settings.

  • Implement and maintain changes in Salesforce using declarative tools (Process Builder, Flow, Validation Rules, etc.).

• Apex Development:

  • Write and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC).

  • Work with senior developers and architects to design scalable solutions that meet business requirements.

  • Debug, troubleshoot, and optimize Apex code and other components to ensure performance and stability.

• Unit Testing:

  • Develop and maintain unit tests for all custom Apex code, ensuring test coverage meets Salesforce best practices and organizational standards.

  • Conduct comprehensive testing of code changes to ensure proper functionality and performance while striving for zero defects

  • Use testing frameworks and methodologies to validate custom code and prevent regressions.

  • Collaborate with the Quality Assurance team to identify test cases and optimize test performance.

• CPQ (Configure, Price, Quote):

  • Configure and manage Salesforce CPQ features, including price books, quote templates, products, and pricing rules.

  • Troubleshoot CPQ-related issues and provide support to users to streamline the quoting process.

• Collaboration and Support:

  • Support the implementation of new Salesforce features, updates, and upgrades.

  • Collaborate with business analysts and other team members to gather requirements and deliver solutions.

  • Maintain documentation for custom configurations, workflows, code, and other technical solutions.

• Release Management:

  • Utilize Gearset for deployment and release management to streamline Salesforce code and configuration deployments across multiple environments.

  • Ensure smooth and error-free releases through automated validation, monitoring, and rollback strategies.

  • Collaborate with the release team to plan, execute, and document the deployment processes.

• Jira Integration and Task Management:

  • Use Jira for managing tasks, tracking project progress, and collaborating on development sprints.

  • Maintain accurate project documentation, ensuring all tickets and tasks are logged, updated, and resolved on time.

  • Collaborate with cross-functional teams to track progress on Salesforce enhancements and bug fixes.

• SOX Controls & Change Management:

  • Adhere to SOX controls to ensure compliance with IT controls and auditing regulations within Salesforce.

  • Follow all change management policies and procedures when implementing configurations, scripts, and integrations, ensuring all changes are properly documented, tested, and approved before deployment.

  • Work closely with internal auditors and compliance teams to ensure the system meets all regulatory requirements and internal control standards.

Required Skills and Experience:

• Salesforce Certifications: Salesforce Administrator (ADM 201), Salesforce Advanced Administrator (ADM 211), or Salesforce Platform Developer I and II certifications are a plus.

• Experience:

  • 3+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ.

  • Strong proficiency in Apex programming, Visualforce, Lightning Web Components (LWC), and declarative configuration (Process Builder, Flow, etc.).

  • Experience with Salesforce integration techniques, APIs, and external systems.

  • Familiarity with Agile methodologies and ability to work in an offshore setup.

  • Experience using Jira for task and project management in an Agile environment.
    Hands-on experience with Gearset for deployment and release management in Salesforce.

• Technical Skills:

  • Apex, Visualforce, Lightning Web Components (LWC), SOQL, SOSL.

  • Knowledge of Salesforce CPQ and pricing rule configuration.

  • Strong unit testing skills, including the ability to write efficient, scalable tests for custom Apex code.

  • Experience with Git and version control practices.

• Soft Skills:

  • Strong analytical and problem-solving skills.

  • Excellent communication skills, able to work remotely with a global team.

  • Strong attention to detail and ability to manage multiple tasks concurrently.

Preferred Qualifications:

• Experience working with global teams, especially within an Agile framework.

• Knowledge of Salesforce integrations (REST, SOAP APIs) and third-party tool integrations.

• Experience with Salesforce Data Loader, Change Sets, and Salesforce DX.
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