Senior Service Operations Engineer
Plannuh
Operations
Hyderabad, Telangana, India
Posted on Apr 25, 2025
About Us:
Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at planful.com.
About the Role:
Planful is looking for experienced and highly self-motivated Strategic Account Management professionals that have demonstrated a successful track record of building and nurturing long-term relationships with Mid-Market clients, with the ultimate objectives of ensuring they are satisfied with our services, committed to a long term partnership and an increasing $ investment over time.
Sr Service Ops Engineer-Cloud
Position Responsibilities:
- Operational duties for our cloud-based products - deployments, on-call, incident management.
- Design and deploy various customer facing Linux and Windows systems and serverless deployments in AWS.
- Create and deploy scalable monitoring systems.
- Architect and implement various cloud management automations.
- Contribute to OS and software packaging and distribution.
- Write and maintain Ops documentation.
- Resolve escalations and help prevent reiteration of incidents with process, monitoring and reliability improvements.
- Contribute and implement DevOps best practices within the group.
- Work as a member of a cross-functional project team contributing to the technology-based solutions and consult on concept feasibility.
Required Skills and Experience:
- Minimum of 6 - 10 years of relevant experience in designing, analysing, and troubleshooting large-scale distributed systems
- Expert in supporting Apache, Tomcat, Windows IIS, Active Directory based applications in a production environment.
- Good hands-on Knowledge on AWS cloud, most services like EC2/ECS/RDS/Cognito/IAM/S3 etc.
- Must have supported an AWS production application cloud environment.
- Min 5 years of Application support experience in a production environment, supporting the application/middleware and databases.
- Hands on container based technology , provisioning infrastructure using terraform or CloudFront etc.
- Good experience in scripting using PowerShell/shell or any other scripting language.
- Knowledge of Virtualization, Cloud Architecture and Services, Automated Deployments.
- Jenkins/Chef/Ansible experience is desirable.
- Strong understanding of web security and protocols HTTP, SSL/TLS, DNS, SQL and networking fundamentals
- Log and Monitoring experience on container environments using Logic Monitor/Grafana/Sumo Logic
- Must have solid administrative experience on Windows 2019 operating systems.
- Must have solid administrative experience on Linux operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent written, oral, and interpersonal abilities.
- Leadership and team management skills are a plus.
- Exposure to VMware/ESX and Windows hypervisor desirable.
Why Planful
Planful exists to enrich the world by helping our customers and our people achieve peak performance. To foster the best in class work we’re so proud of, we’ve created a best in class culture, including:
- 2 Volunteer days, Birthday PTO, and quarterly company Wellness Days
- 3 months' supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
- Annual Planful Palooza, our in-person, company-wide culture kickoff - most recently held in Goa, India!
- Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
- Employee Resource Groups such as Women of Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way